Do you offer a refund policy on your products?
Since our products are digital software including online trading material, after payment is made, customers can instantly download the software. As such we do not offer Refunds as a matter of policy. However if there are any issues with the Software CD or DVD that we ship, we can offer a refund on the amount minus any shipping charges.
Besides email, do you have a second method of contact information?
If you are unable to reach as by e-mail, we can also be reached by phone at 214-518-5972
Can you share more information on delivery method that your company uses, including and shipping details?
Our company, Kash Data Consulting LLC uses United States Postal Service (USPS) for shipping. After payment clears through Paypal, generally we will ship the product the next day. Typically we will use First class as our preferred method of shipping.